FAQs

Yes. Most of my sessions are held virtually, which means you can join from the comfort and privacy of your own space. I use a secure, HIPAA-compliant video platform to ensure your sessions are both safe and confidential. Many clients find virtual therapy to be just as effective as in-person sessions — and more convenient.

If you want to make a change, therapy can help. It can benefit anyone who wants to improve their quality of life, relationships, and overall well-being.

While many factors contribute to successful therapy, the most important one is you — your courage, commitment, and openness to the process. If you are ready to learn more about yourself, overcome barriers, develop healthier habits, and build stronger connections, I’m here to support you.

While friends and family can be wonderfully supportive, therapy offers something unique: an objective, trained professional who understands the complexities of emotions, relationships, and mental health. In therapy, you have a confidential space entirely dedicated to you. You don’t have to filter your thoughts, worry about oversharing, or consider someone else’s feelings in the way you might with loved ones. My role is to help you gain new insights, see patterns more clearly, and support your growth.

No. I primarily work with individuals. Occasionally, someone important to you may attend a session.

For most clients, meeting every other week works well. This allows time to reflect on and practice the strategies we discuss in session. In times of significant stress or crisis, we may decide to meet more frequently. The most important thing is your commitment to showing up, engaging fully, and applying what we explore together between sessions.

Yes. To find out more about your network coverage, I encourage you to follow these steps:

Call your insurance provider at the number listed on the back of your insurance card. Ask your provider: 

1. What is your co-pay for behavioral/mental health outpatient services?

2. Do you have a deductible where you pay for services until it is met?

3. Am I (Paulina Ospina-Mallarino) a provider for your insurance plan?

I will verify your benefits, but it is always a good practice for you to understand your insurance coverage so that there are no surprises.

Always let me know if you make changes to your insurance coverage prior to the session.

A standard 55-minute session is $150.

It depends on your needs and goals. Brief therapy may last only 3–5 sessions, while longer-term therapy can continue for months or years. We will collaborate to determine what is appropriate and works best for you.

If you know you’ll be late, please contact me as soon as possible so we can adjust as needed.

Consistent attendance is an important part of your growth. If you need to cancel, please let me know as soon as you can so I can offer that time to another client. I understand that unexpected things happen — just reach out when they do.